Got a question about the programme? Check out our frequently asked questions and answers. Or if you have further questions please call 01670 618020.
Will my benefits be affected by joining the programme?
No, your benefits won’t be affected.
What support can you offer me?
You’ll be given one to one support from a dedicated Key Worker who will be your point of contact. Together you will create a personalised support programme to suit your needs such as mental health counselling, a financial MOT, digital skills training, advice and job search help.
What's the criteria to access this support?
You need to be 16 plus, living in Northumberland and not in work, education or training.
Is it a course I have to attend?
No, the programme is run through one to one appointments with your Key Worker either by phone, digitally online or face to face. You may also have appointments with other organisations we work with. We can help you to sign up to training and courses you can attend, but the Solid Foundations programme is not a course itself.
Is it mandatory?
It is not mandatory, meaning you are not forced to take part in this project. It’s completely voluntary and free.
Who has access to my information?
You will decide who you want your information shared with – this is within and outside of the partnership. All information about you is stored confidentially and securely on password protected systems and not shared with any other agency without your permission or in case of a safeguarding issue or criminal activity.
How many hours do I have to do weekly?
There is no set minimum, however we would expect your Key Worker to speak to you once a week.
Is attendance flexible?
Yes, attendance is flexible. However if appointments have been booked in, we would ask that you give your Key Worker notice to cancel so that someone else can have that appointment.
Will I have to pay for travel?
No. All travel expenses will be reimbursed. We would need to have a copy of the receipt so that we can reimburse you.
I cannot be around groups of people or find it hard to leave the house – how can you support me?
We can support you via telephone calls, text, email and video calls if you have the IT technology. If this is not good for you, we can arrange to meet in a place where you are comfortable. This could be a coffee shop, library or park.
How often do I need to keep in touch?
For Solid Foundations to support you moving forward, we would expect to keep in touch with you on a weekly basis.
Is there understanding about my personal circumstances and how that may affect engagement?
Yes, we understand everyone on the programme will be facing barriers or difficult personal circumstances that affect how much they can be involved. We have lots of experience in helping people with such issues and are very willing to help and support you.
Can you sort my finances and housing out for me?
Yes, we offer you support to help you manage your finances and we advise on housing and understand these are often major barriers to people getting into a job. We can’t promise we’ll ‘fix’ these problems, but we will do our best to help you sort them out.
Will I be pressured into moving into employment?
No, you will be encouraged, supported and helped, but never pressured.
What if I decide this project is not for me – will that affect my benefits?
No, leaving the project will not affect your benefits.
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