Cygnus Support

The service

Cygnus Support collaborates with partner organisations to offer personalised counselling and coaching services to individuals in need. Upon referral, a one-on-one engagement begins, involving a needs assessment to formulate a tailored plan and set achievable goals. Typically, participants receive 8 to 15 one-hour counselling sessions, depending on their specific requirements.

Counselling commences once individuals achieve stability in areas such as finances, housing, and basic necessities, running concurrently with other forms of support. Approximately half of those receiving counselling also benefit from coaching to enhance their skills and readiness for employment. The counsellor and coach continue to support individuals who secure employment or embark on new learning journeys, ensuring positive outcomes are sustained. Regular check-ins, utilising various communication methods (face-to-face, phone, video, text, or social media), ensure individuals receive the appropriate level of ongoing support. Additionally, advocacy efforts may be undertaken with employers to ensure the necessary workplace accommodations.

As part of Cygnus Support’s holistic approach, individuals undergo mental health and well-being assessments at the beginning and conclusion of counselling or coaching, with a follow-up assessment three months later, irrespective of their progress toward positive outcomes. This comprehensive framework aims to address individuals’ needs and promote their overall well-being.

About Cygnus Support

Cygnus Support is a small charity located in Northumberland, UK. The charity was founded in 1985 and its main goal is to improve the mental health and wellbeing of people in Northumberland. The charity provides various services such as counselling, coaching, mentoring, awareness raising, and community link work.

The services for this project are aimed at helping people to improve their mental health and wellbeing and develop the emotional resilience that they need to overcome personal barriers, enabling them to achieve their learning and employment goals.

The services will be delivered by our team of Counsellors and Coach/Counsellors who are qualified and experienced in working with people with poor mental health and multiple barriers to participation. The services will be delivered one-to-one via a blended approach incorporating face-to-face, remote, or telephone delivery to improve accessibility. The counselling and coaching will be tailored to each client’s needs and will typically consist of 8 to 15 one-hour-long counselling sessions. The charity also measures the impact of their work and strives to help clients live happier, healthier lives.

Other partners

Blyth Resource and Initiative Centre

Community Action Northumberland

Citizens Advice Northumberland

Northern Learning Trust

Northumberland Community & Voluntary Action