Privacy Policy

This project is delivered by Solid Foundations in partnership with, and funded by, North of Tyne Combined Authority (NTCA). Solid Foundations Privacy Notice.

Solid Foundations Privacy Notice

How we will collect your data, what we will do with it and how we will control and process it

This privacy notice governs the manner in which Solid Foundations and Partner agencies operate as part of the Solid Foundations (as listed on the website) to collect, use and protect your personal data in accordance with the Data Protection Act.

This privacy policy applies to the website and all the activities and services offered by Solid Foundations. It explains;

  • The purpose of Solid Foundations.
  • Why information is being recorded.
  • The types of personal data we collect.
  • Why we collect it and how we might use this data.
  • When, and why, we might share this data within the Solid Foundations Partnership and with other organisations.
  • The rights and choices you have around personal data.

What is Solid Foundations

We support people in Northumberland who are aged 16+ and out of work due to health issues and other barriers, such as long-term unemployment, debt, low skills, caring responsibilities or housing issues. We are committed to working with people to remove such barriers to make lasting changes in Northumberland to move people closer to the labour market.

Why is my information being recorded?

The information you provide to Solid Foundations will be shared with the North of Tyne Combined Authority and used to evaluate this project for monitoring purposes. Data will not be used or shared for any commercial or marketing purposes. At all times your information will be kept securely, and nobody will have access to it that shouldn’t.

Who manages Solid Foundations Northumberland?

This project is delivered by Solid Foundations in partnership with, and funded by, North of Tyne Combined Authority (NTCA). Thriving Together Northumberland manages the project.

How do I find out more?

Solid Foundations has two Data Controllers:

1) Citizens Advice Northumberland
Appointed Data Compliance Officer – Rachel Turnbull, Operations Manager
Citizens Advice Northumberland
Ashington Hub
Unit 6 Sovereign House
Sovereign Business Park
Epsom Drive
NE63 8UG

2) North of Tyne Combined Authority
Email to Phil Slater at
North of Tyne Combined Authority
The Lumen
St James Boulevard
Newcastle Helix
Newcastle upon Tyne

This notice takes account of all data we may collect which could include specific details about health, finance, barriers and anything else you may wish to advise us of, this may contain sensitive personal information.

What information do we need?

When you show an interest in the programme, we will commence taking personal data from you. To provide you with information and assess your suitability for Solid Foundations, we may collect personal information about you from telephone conversations, emails, referral forms, our website and written communications. Including your;

  • Name, address, postcode.
  • Telephone number, email address.
  • Family details.
  • National Insurance Number.
  • Employment status and history.
  • Income, expenditure and benefit details.
  • Qualifications, skills and educational attainment.
  • Ethnicity, sex, disability, age, religion or belief.
  • Whether you have dependent children and whether anyone in your household is working.
  • Details of any other support agencies you may be working with.
  • Details of any problems or barriers you may have and why you are interested in the Project, such as if you are experiencing digital or financial barriers or you have problems with your physical or mental health.
  • Records of contacts with Solid Foundations staff, e.g. over the phone/in the office.
  • Details of any positive outcomes or changes you achieve as a result of your contact with Solid Foundations.
  • Other information that will help to ensure we understand the services you need, such as whether you have been in contact with criminal justice services, are homeless or affected by housing exclusion.

This notice allows us to process your data in line with the secondary data controller, NTCA.

Why do we collect this data?

We need your personal information to provide you with the support you require to reach your potential. We also have a legal requirement under ‘Public Task’ to obtain particular data as part of you being supported by the Solid Foundations Project. We will not collect data from you that we do not need. Public Task means ‘processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller’.

The information we collect from you enables us:

  • To help you find training and skills.
  • To help you find work.
  • To help you improve, confidence, well-being and gain employment skills.
  • To ensure your income is maximised.
  • To make sure we are helping a wide range of people.
  • To manage, monitor and evaluate Solid Foundations
  • To report to the Programmes Funders, NTCA
  • Your information may also be shared with research organisations working on behalf of the NCTA who may contact you to discuss your involvement in the project for research purposes. Participation in research is voluntary and you will be asked to consent before taking part in any research activity you may be contacted about.

Who might we share this data with?

The personal information we hold about you will be processed by staff working on the Solid Foundations Project who may need this information to help and support you. We Do Not share your data outside of this Partnership unless you explicitly allow us to do so, for instance – you may want us to share your information with a training provider to access courses or providers and other sources of support so we can help improve your wellbeing, confidence, skills and qualifications – however, we will ask for your permission specifically to do this.

What do we do with your information?

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, transaction information and data stored with Solid Foundations. Your data is stored on our IT systems, which are fully-secure and approved by our Commissioners. Similarly, all physical data is secured by each Partner, adhering to their own strict data security policies. We will always take reasonable steps to ensure that your personal data is processed securely and sensitively.

How long do we keep your information?

We have an obligation to retain your data under the Public Task, which at present, means we are required to retain it until at least 31st December 2026. After this time, your data will be destroyed securely.

All personal data held by research contractors for the purposes of evaluation will be permanently deleted no more than six months after the research has been completed.

Can I access the information you hold about me – what are my rights?

You have a range of rights in relation to the information that is held about you by Solid Foundations. You can request access to the information we hold about you at any time by completing a Subject Access Request, a response must be provided within one month. You would usually do this via your keyworker. . You have the right to be informed about the processing of your information on Solid Foundations. This document is designed to tell you everything you need to know about this.

If you think that any information that has been recorded about you on Solid Foundations is inaccurate, you can ask for it to be corrected. The Solid Foundations management team will discuss this with you, and with the partner that recorded the information, to see if changes need to be made.

You have the right to restriction of your information being processed. You will need to provide ‘grounds relating to your particular situation’.

You have the right to ask for your information to be erased. This is not an automatic right and will only apply in certain circumstances, such as if you have given consent in relation to our real-life stories and case studies.

If you do not wish your personal data to be used for evaluation purposes please contact and we will delete your data held for these purposes and you won’t be contacted about participating in research.

More information about how and why NTCA uses your personal information can be found here.

Contacting you

We will ask you to complete a separate form to advise us if we are able to contact you for any reason other than to support you, for example, to advise you of activities/events you may be interested in or make you aware of courses. We will also ask for your permission on contact type preferences, for example, by post / email. The protection of your data is governed by the Information Commissioners Office and you have the right to complain to the ICO.


In the course of our marketing, we may ask to take your photo and ask for your name in relation to our real-life stories and case studies. We also anonymise such stories so that you are not identifiable to the general public. In all cases, we do so with your written consent.

You have the right to withdraw this consent. You have the right to request a copy of the information that we hold about you. We want to make sure that your personal information is accurate and up to date and as such you may ask us to correct or remove information you think is inaccurate.

We will not sell, distribute or lease your personal information to third parties.

Who can I contact if I have a question or complaint?

If you have any questions about Solid Foundations or would like to make a request in relation to any of the rights described above, you can email the Solid Foundations management team at or call on ??? .

In the first instance, please contact your keyworker, or if you prefer, please contact the Appointed Data Compliance Officer named above. A copy of our complaints policy is available upon request.

If you would like to make a complaint about how your data has been recorded or shared on Solid Foundations, you can contact the Information Commissioner’s Office (ICO), which is the body that regulates data protection in the UK. You can contact them on 0303 123 1113 or via their website at

Your acceptance of these terms?

By using this site, you signify your acceptance of the Website Privacy Policy. Your continued use of the site following post changes to this policy will be deemed your acceptance of the changes.

Keeping your data and preferences up to date

It is important to make sure that the personal data we hold about you, as well as how you prefer to hear from us,is accurate. You can update your details by talking to your keyworker, or by emailing

Changes to this privacy notice?

Solid Foundations has the discretion to update this privacy policy at any time. When we do, we will revise the date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this policy periodically and become aware of any changes.

Updated June 2023